Things are not what they seem at your new tech support specialist job. While resolving customer issues, you soon find yourself in the middle of a conspiracy. Will you side with your employer, join a rogue hacktivist group bent on destroying them, assist the police or stand alone?
“On behalf of Quasar Telecommunications, I am happy to welcome you in our family. You are part of our exciting new program allowing technical support specialists to work directly from home. Your new Spectrum system will connect you directly with our customers through the Support Desk.”
Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.
While on the job, you discover a conflict between your corporate employer and an anonymous rogue hacktivist group, trying to take them down. Will you climb the corporate ladder, secretly join the hacktivists, or help the police expose them? Alternatively, will you pursue a more personal agenda?
- Solve a series of technical problems
- Engage in procedural conversations
- Blackmail customers for personal gain
- Hack your way to the truth
- Choose your friends wisely
- Rise above a simple tech support specialist
Following the release of the fast paced racing game Astral Traveler, Dragon Slumber founder Kevin Giguere decided to make his next project something entirely different and unique. Faced with the prospect of working alone, he needed a simple concept which could leverage his abilities as a programmer rather than rely on visuals. After looking at other games available, he settled on a Tech Support simulator, being drawn by the challenge of making such a job interesting. The game soon grew to become a computer management sandbox, involving loads of in-game software, procedural dialogue with colorful characters and hacking elements to reveal the truth behind corporate conspiracy theories.